Privacy Policy

Privacy Policy

Effective Date: 24/09/2024
Website: www.jalalbkanaan.com
Business Name: Jalal Bou Kanaan
Address: Beirut, Lebanon
Email: [email protected]

Jalal Bou Kanaan (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, and share your personal data when you use our website jalalbkanaan.com, and outlines your rights under the General Data Protection Regulation (GDPR).

1. Data Controller Information

Jalal Bou Kanaan, located in Beirut, Lebanon, is the data controller responsible for the processing of your personal data. Our contact information is provided above.

2. What Data We Collect

We collect and process personal data from you when you interact with our website and services, including:

  • Personal Identification Data: Name, email address, phone number, company details, and other relevant contact information.
  • Technical Data: IP address, browser type, time zone settings, operating system, and information about your device and how you use our website.
  • Transaction Data: Information related to your purchases of services, including billing address, payment details, and transaction history.
  • Communication Data: Records of correspondence between you and us, including emails and messages sent through our contact forms.
  • Cookies and Tracking Data: Information collected through cookies and similar tracking technologies (see Section 10 below).

3. How We Collect Your Data

We collect personal data in the following ways:

  • Direct Interactions: You provide your data when you contact us, subscribe to our services, make inquiries, or engage with our website.
  • Automated Technologies: We automatically collect certain data as you browse our website using cookies, server logs, and similar technologies.

4. How We Use Your Data

We will only process your personal data when the law allows us to. We use your data for the following purposes:

  • Providing Services: To deliver our digital marketing services to you and manage our relationship with you.
  • Customer Support: To respond to your inquiries, complaints, and provide necessary assistance.
  • Marketing: To send promotional content, newsletters, and special offers related to our services (with your consent).
  • Improving Website Functionality: To monitor and improve the user experience on our website.
  • Legal Obligations: To comply with applicable laws, regulations, and legal processes.
  • Security: To protect our website, business, and users from unauthorized access, breaches, and other security risks.

5. Legal Basis for Processing Personal Data

We rely on the following legal bases for processing your personal data:

  • Performance of a Contract: Where processing is necessary to deliver services or take steps at your request prior to entering into a contract.
  • Legitimate Interests: To improve our website and services, for business development, and to ensure the security of our operations.
  • Consent: Where you have provided explicit consent for marketing communications. You can withdraw consent at any time.
  • Legal Compliance: To meet our legal obligations, such as tax, accounting, or responding to legal requests.

6. Data Sharing and Disclosure

We may share your personal data with third parties for the following purposes:

  • Service Providers: Third-party vendors that provide services such as payment processing, website hosting, data storage, IT support, and email marketing.
  • Legal Obligations: Where we are required to disclose your personal data to comply with a legal obligation or to protect our rights, property, or safety.
  • Business Transfers: In the event of a business sale, merger, acquisition, or reorganization, your personal data may be transferred to third parties as part of the transaction.

We do not sell or rent your personal data to third parties.

7. International Data Transfers

We are based in Lebanon, and your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). When such transfers occur, we ensure that your data is protected through contractual agreements and safeguards that are compliant with GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. The retention periods for different types of data are determined based on the following:

  • Transaction Data: Retained for as long as necessary for tax and accounting purposes.
  • Communication Data: Retained for customer service follow-up and legal record-keeping purposes.
  • Marketing Data: Retained until you withdraw your consent or opt-out.

Once the retention period expires, your personal data will be securely deleted or anonymized.

9. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your data, subject to certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your data.
  • Right to Data Portability: You can request that your personal data be transferred to you or another organization in a structured, machine-readable format.
  • Right to Object: You can object to our processing of your personal data for certain purposes, such as direct marketing.
  • Right to Withdraw Consent: Where we process your personal data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by GDPR.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and improve our website. Cookies are small text files placed on your device that collect standard internet log information and visitor behavior information.

You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, access control, and secure servers.

While we strive to protect your personal data, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and, if necessary, informing you via email.

13. Contact Information

If you have any questions about this Privacy Policy, our data processing practices, or wish to exercise your rights under GDPR, please contact us:

Jalal Bou Kanaan
Address: Beirut, Lebanon
Email: [email protected]

This Privacy Policy ensures compliance with GDPR, covering the essential areas of data collection, usage, storage, sharing, security measures, and user rights to ensure transparency and protect user privacy effectively.