Refund and Returns

Effective Date: 24/09/2024
Website: www.jalalbkanaan.com
Business Name: Jalal Bou Kanaan
Email: [email protected]
Address: Beirut, Lebanon

At Jalal Bou Kanaan, we are committed to ensuring customer satisfaction with our digital marketing products and services. Please read our Refunds and Returns Policy carefully to understand your rights and how to initiate a return or request a refund. This policy applies exclusively to digital products purchased from www.jalalbkanaan.com.

1. Digital Product Nature

Our products are digital marketing tools, strategies, and services delivered electronically. As such, we do not provide returns for digital products since they cannot be “returned” in the traditional sense. However, we offer a fair refund policy based on the conditions outlined below.

2. Eligibility for Refunds

Refunds are granted under specific conditions, ensuring fairness for both parties:

  • Service-Based Digital Products: Refunds for digital marketing services (such as campaign management, consulting, or SEO) are available under the following conditions:
    • If the service has not been initiated or delivered, you are eligible for a full refund within 14 days of purchase.
    • If the service has partially commenced but has not been fully delivered, you may be eligible for a prorated refund based on the work completed. This determination will be made at our discretion.
    • No refunds will be granted once the full service or deliverable has been provided to you.
  • Downloadable Digital Products: Downloadable products (such as eBooks, templates, or marketing guides) are not eligible for refunds once they have been downloaded or accessed.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 14 days of your purchase, providing:
    • Your full name.
    • Order number or purchase receipt.
    • A detailed explanation of why you are requesting a refund.
  2. Refund Evaluation: Upon receiving your request, we will review it within 5 business days to determine eligibility. If the service has already started, we may calculate a prorated refund based on the percentage of work completed.
  3. Refund Approval: If approved, the refund will be processed within 10 business days via the original payment method.

4. Conditions for Refunds

Refunds will only be processed if the following conditions are met:

  • The refund request is made within 14 days of the purchase date.
  • The service or product has not been fully delivered or accessed (for downloadable products).
  • You have provided sufficient information for us to evaluate your refund request.

5. Non-Refundable Products

Certain digital products are non-refundable. These include but are not limited to:

  • Downloadable products (eBooks, guides, templates) that have been accessed or downloaded.
  • Marketing services or campaigns that have already been completed or fully delivered.

6. Fees and Costs

Refunds are processed without any additional fees. However, the following conditions apply:

  • Prorated Refunds: For partially delivered services, refunds will be calculated based on the work completed, and you will receive a prorated refund of the unused portion.
  • Transaction Fees: If applicable, payment processing fees (e.g., credit card transaction fees) may not be refundable.

7. Timeframe for Refunds

Once your refund is approved, we will process it within 10 business days. Depending on your payment method, it may take additional time for the refund to appear in your account:

  • Credit/Debit Card: Refunds may take 3-5 business days to appear in your account after processing.
  • Bank Transfers: Bank refunds may take up to 7 business days, depending on your bank’s processing time.

8. Customer Support

If you have any questions about this Refunds and Returns Policy, or if you need assistance with a refund request, please contact our customer support team:

  • Email: [email protected]
  • Address: Beirut, Lebanon
  • Response Time: We aim to respond to all inquiries within 48 hours.

9. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically to stay informed of any updates.